Service Grassroots Healthcare Institutions -Myassignmenthelp.Com

Question: Discuss About The Service Grassroots Healthcare Institutions? Answer: Introduction Brisbane Multi-Faith Temple (BMT) based in Mount Cotton is one of the charitable organisation. Sam, the chairman of the company, decides to open subsidiaries to enhance their market share, to enhance their sales and productivity (Laudon and Laudon, 2016). The adaptation of information system can help BMT to conduct the business activities. Sam decides to assign a consultant to implement the information system effectively. The report will explain the beneficial aspects of information system and how they can affect BMT. The report defines the key requirements of an information system that can facilitate BMTs competitive advantage. The report also explains the change management implementation in BMT. MIS and ECS can assist in furnishing the financial activities and all sorts of business activities. The report illustrates all these factors elaborately. Information System affecting BMT Management Communication: The communication procedures can get enhanced with the aid of the information system. The information system in Brisbane Multi-Faith Temple can improve the customer-relationship management. The customers can get better service from BMT; they will not have to visit the store of the organisation to purchase foods instead they can order food online at their convenience. The customers can order foods on the go; they can order foods online anytime anywhere. Again they can get to know about the stock availability (Falkenberg, Hesse and Oliv 2016). This approach can increase the sales of BMT. BMT can expect much productivity with the aid of the information system. The information system can help to serve the customers all the time 24x7. The customers can solve all their queries from BMT customer care units. Operations: The adaptation of information system will make the business activities agile and efficient. BMT can get cost-effective service with the aid of information system. They can run the financial activities as well as the business activities smoothly. Brisbane Multi-Faith Temple can get the competitive edge. They can collect revenues which they can use in other useful activities in the temple. They can handle the food items, they can handle the employees, and they handle the financial activities with ease with the aid of the information system. BMT had a hard time to manage all the financial data of the organisation; also they fail to handle the raw materials. Moreover, they were facing immense difficulties to handle the new employees they hire (Bajdor and Grabara 2014). The information system can provide them with the edge so that they can manage all the operations and the new employees with ease. They can increase their customer base, can encourage more and more customers wit h the help of advertisement through social media websites. Decisions: The information system can help Brisbane Multi-Faith Temple in taking innovative approach; this can help them in making critical decisions as well. BMT following the approach can get the cost-effective service. Also, they can enhance their sales and marketing share with the aid of information system. The information system can help them to acknowledge the revenues they can earn, the profit they can gain. Brisbane Multi-Faith Temple can get the detailed sales value with the aid of the information system (Arrouays et al. 2014). BMT can adopt the management information system (MIS) and the decision support system (DDS). MIS helps the lower level management team to solve problems and make critical decisions for the organisations benefits. DDS helps the senior level management team to take critical decisions for organisations successful business activities. Records: Brisbane Multi-Faith Temple with the help of information system can store all the important data in the database. The information system facilitates easy storage, easy access and easy process of data (Tahri, Hakdaoui and Maanan 2015). The information system can help the customers to access the data whenever and wherever possible. Key information requirements of BMT and information system affecting BMT competitive advantage The following key requirements have been chosen for the information for Brisbane Multi-Faith Temple- Management information is an absolute necessity for Brisbane Multi-Faith Temple as the management system can facilitate the decision making. It can help BMT to acquire detailed information on suppliers, inventory of the delivered goods, the cost of those goods and payroll expenses. The information system can help them to gain the competitive advantage. They can stay ahead of all other charitable organisations that have newly arrived. The information system can be helpful to integrate the current systems of BMT which involves the human resource, financial production and inventory. The adaptation of information system can help Brisbane Multi-Faith Temple to survive in the current market scenario. Brisbane Multi-Faith Temple with the help of information system can get suitable information regarding the products they will sell online over the internet (Gallagher and Sixsmith 2014). BMT is using MS Excel. However, the use of MS Excel is not enough; they will make use of accounting software to run their business and to handle all the financial as well as the business activities. BMT can communicate with the employees with the help of information system more effectively. The information system can help BMT to track every step of the employees. The information system will keep records of the employees and the customers. Brisbane Multi-Faith Temple with the help of information system can be able to communicate with the other branches of BMT (Armstrong, Brooks and Riemenschneider 2015). The employees of all the branches can communicate with the help of the information system. The e-commerce activities can be helpful in ordering foods online. The customers can be able to purchase foods according to their wish from the store of the organisation via online. The customers can raise any queries at any time, BMT can solve their queries with ease. The information system can assist the patron as well. They can be able to donate to BMT online (Turel 2015). Sam has planned to design a system such that the patrons can get a message in reply instantly when any patron donates money. The information system can be helpful in storing, accessing and processing of data. Brisbane Multi-Faith Temple can simply secure their system implementing antivirus software and firewall in their system. BMT by configuring antivirus program can safeguard their system from the malware and antivirus threats. They can stay protected against ransomware and other similar kinds of threats. The firewall can prevent unauthorised access to the system. MIS and ECS influencing BMTs business operations and business decisions Management Information System (MIS) helps in decision making. BMT with the help of information system can be able to perform day to day activities. The MIS also helps in solving the issues raised and requires an urgent response. BMT with the aid of MIS can be able to manage the financial activities. The MIS can help them to improve their overall business performance. The MIS can also give them the competitive edge by which they can manage the accounts. Enterprise Collaboration System (ECS) can help BMT to communicate with the customers effectively. ECS can allow the employees of BMT to provide better customer service (Dai, Chen and Zhang 2017). Brisbane Multi-Faith Temple employees with the aid of ECS can rely upon internets and extranets for electronic communication and manage the electronic work. Brisbane Multi-Faith Temple can incorporate Management Information System (MIS) with cloud computing. BMT must adopt the cloud technology and the cloud services with the help of cloud technology can enhance the business activities. Amazon AWS is known to offer the best IaaS services. Brisbane Multi-Faith Temple by adopting the cloud services can be benefitted. BMT can meet the business deliverables. AWS updates the system and the database on a regular basis, so BMT can be able to use the latest and updated cloud information service. Brisbane Multi-Faith Temple will have to take any hassle. AWS provides advanced security as well. The cloud services coming from AWS contains the latest security updates. The security updates will keep BMTs system and database safe and secure all the time. BMT will not have to worry about the security breaches and virus attack. BMT can be able to use the latest operating system on the cloud database (Carle et al. 2015). AWS provides advanced software solu tions, and they will not have to think about updating the system and the database time to time. The patrons can be able to donate to BMT securely with the aid of AWS cloud services. The customers can be able to order food items online with the help of AWS cloud services, and they can enjoy hassle-free shopping. The WAWS will allow them to order food online with ease. The customers can be able to pay online via bank card securely and easily with the help of Amazon AWS cloud services. BMT utilising internet, intranet and extranet effectively to fulfil communication and collaboration techniques The intranet connectivity helps Brisbane Multi-Faith Temple to conduct the business activities with ease over the internet. The intranet connectivity can assist the employees of the organisations to stay connected with each other. The employees can stay connected with each other with the help of intranet connectivity. The intranet connectivity also helps the managers of the organisations to know the business operations currently taking place within the organisation premises. The intranet connectivity aids collaboration between workers and the managers. The workers working in all the subsidiaries can communicate with each other all the time. Again, they can establish communication with the customers all throughout day and night 24x7; the can get feedback from the customers end (Klukas, Chen and Pape, 2014). The employees can acknowledge about the latest stock availability of the food items. The intranet connectivity can be helpful for BMT to establish communication with the internal s takeholders. The employees can establish communications with the patrons. The extranet connectivity can assist in establishing a connection with the employees across the charitable organisation. An extranet is controlled private network that helps the vendors, customers, suppliers and partners to stay connected with each other. The extranet VPN allows access to the network along with a website to a minimal extent. The extranet VPN can be able to secure the system and the database of Brisbane Multi-Faith Temple. BMT with the help of extranet connectivity can serve customers better (Fang et al. 2015). The extranet connectivity helps the customers to conduct business over the cloud platform with ease. Brisbane Multi-Faith Temple can easily store files, can easily access files and can retrieve files with the assistance of the extranet connections. BMT adopting Change Management Change Management signifies how employees work and hoe business of a particular organisation operates. The organisational change affects the stakeholders, the managers all the employees of the organisation. The organisations adopt the change management due to the four reasons for increasing competitive advantage, for business survival, for improving organisation's efficiency. The organisations that want to expand their market share adopt the change management (Ahmadi, Nilashi and Ibrahim 2015). Brisbane Multi-Faith Temple must train their employees well before the implementation of change management in their premises. Brisbane Multi-Faith Temple must choose the appropriate change that can suit both the employees and the stakeholders of the charitable organisation. BMT must choose Clardys techniques to acknowledge workers coping with changes. BMT following Clardys techniques, the business including the stakeholders, can be able to deal with changes and grant those changes automaticall y. BMT thus prepare a model by which their business activities can get embellished. Brisbane Multi-Faith Temple must analyse the Clardys model thoroughly, and they should implement it. All the employees and the stakeholders must agree with the model proposed for the charitable organisation. The proposed model configuration can help in reducing the issues that have been aroused (Nijssen et al. 2014). All the employees including the managers and the stakeholders must maintain the regulations appropriate to ensure the success of the organisation. All the branches of BMT charitable organisation must follow all the rules and the regulations inappropriate manner to ensure organisations long-term success. Security and ethical issues aroused while adopting the information system The hackers can hack the system and the database of BMT and in this way the all the important data of the system can get breached and get compromised. The financial data and all the business data can be at risks due to the malware attack and ransomware attack. Thus it is a severe threat for Brisbane Multi-Faith Temple. The charitable organisation can face severe financial loss. They lose the customer base. Their reputation can get endangered as a result of this. Brisbane Multi-Faith Temple store important information about the customers, their database contains the important information of the employees as well. All those confidential data can get compromised as a result of the virus attack and the malware attack. For this reason, Brisbane Multi-Faith Temple should consider the security threats very seriously. Brisbane Multi-Faith Temple will have to make sure their database and system should not get breached at any cost (Tarhini, Arachchilage and Abbasi 2015). There are various kind s of cybersecurity threats exist they are online fraud, denial of service attack, phishing, cloud computing risks, and the unauthorised access. Brisbane Multi-Faith Temple must safeguard their system and ensure the security of their database and the system. They must install an antivirus program on their system. BMT can ensure security for their system by implementing a firewall. The firewall can give them protection against the unauthorised access. BMT can save their system and database by taking into account several security aspects (Postma et al. 2017). They should take the following countermeasures like antivirus installation, installation of antimalware tools, employees policies awareness, physical security of the customers, fraud detection and lastly fraud prevention. Brisbane Multi-Faith Temple must offer every department of the organisation personal access and a different access level. Every employee must have a unique ID and password. Every department must have their identification code as well. For example, customer care units or the customer service team must not provide access to the entire business information. The customer service team should have access to the customers data and the purchase orders. They should not provide access to the entire database (Li et al. 2017). The entire database contains the information about every employee. The employees of all the subsidiaries of BMT must be stored in the database. Only the administrators must have access to the entire database. The administrators are responsible for controlling and monitoring the entire system, so they should have access to the entire database and the system only and no one else. Thus, different departments of Brisbane Multi-Faith Temple should have different access to the business information (Liu and Wang 2016). BMT can safeguard their system and the database by applying user-id and password; both these can protect the sensitive information from getting breached. Thus severe damages, as well as information revealing, can be prevented to the utmost. Summary and Recommendations Brisbane Multi-Faith Temple is one of the charitable organisations a group of volunteers runs this organisation. Sam Sharma is the chairman of BMT. Sam with his members started the first temple at Mount Cotton; their popularity increases very quickly, the charitable organisation thus decides to open subsidiaries to expand their market share, to enhance their sales and productivity and to earn more and more revenues. Initially, at Mount Cotton, they had one priest, one admin staff, one cleaner and an army of volunteers. Since they have opened many subsidiaries, they have employed now fifteen priests, five cleaners, twenty admin staffs, one handyman and one handyman and one accountant. Sam is worried about the entire business activities of the BMT. He is thinking how he will manage all the volunteers, how he will manage the subsidiaries. He is also tensed thinking about how he will handle the customers. He decides to take up the IT services; however, he is unaware of the potential benefits of IT. He is also worried about the total budget required to implement the IT services on their premises. He wants an online platform where the patrons can donate online; the customers can order and purchase foods online. He wants a secure IT system by which the can control all the subsidiaries. He with the aid of IT services wants to communicate with the employees smoothly. The report has depicted the information system in details. The report explains how the information system can affect the future operations at BMT. The report illustrates how the information system can create an impact on the communication process, how the information system can create an impact on BMTs current business operations, how business operations can affect decision making. The report also focuses on the problems that they can face while adopting the information system. The employees of the organisation are not used to the IT services. They can cause immense difficulties while taking up the information system. It is a matter of concern whether they can satisfy the customers or not. There are chances of security breaches as well. They are concerned that moving to the cloud is quite expensive and whether moving to the cloud will ultimate provides them provide benefits or not. The malware attack can simply make the entire system vulnerable to use. The intruders can steal important data from the database of BMT, as a result of this; the financial operations of the database can get disrupted. The intruders can listen to the communication unethically and can get to know the secrets of the company. BMT can face several losses, can lose the customer base. Sam decides to introduce e-commerce activities. The website is in beta mode; he is also tensed whether he c an conduct the business activities smoothly and effectively or not. The report illustrates the key requirements of BMT as well. Brisbane Multi-Faith Temple can be benefitted with the aid of Management Information System (MIS). MIS is an absolute necessity. BMT can acquire important information of the suppliers, inventory of delivered goods and payroll expenses. The information system can gain a competitive advantage due to the implications of MIS. They can stay ahead of others with the aid of MIS. MIS can help the managers to communicate with employees across all the subsidiaries. It can facilitate the employees and stakeholders of the company. BMT can ease the e-commerce activities; the information system can be helpful in ordering foods online. The report provides details of Enterprise Collaboration System (ECS) alongside project Management Information System (MIS). ECS can help BMT to provide excellent customer service. BMT by implication of ECS can depend on internets and extranets for electronic communication and manage the electronic work. The AWS services can give them several benefits all of them have been illustrated in the report. The secured cloud services from AWS services can give them several advantages to conduct business activities over the cloud platform. The customers, the patrons and the stakeholders can enjoy secured service. The IaaS services have been defined in the report. The benefits of extranet and intranet services have been defined in the report a well. The employees of all the subsidiaries can stay connected with each other all the time. The managers of BMT can keep track of the employees all the time and can give feedback all the time. The extranet VPN benefits have been stated in the report. The extranet connectivity can help the business can help the employees to carry out the business activities over the cloud platform. BMT can store, access and process data with the assistance of the extranet connectivity. The report has stated the beneficial aspects of the change management. BMT should adopt the change management as that can help the organisation to get the competitive edge. The information system can help them to mitigate any issues aroused in the system. The employees must maintain the rules and regulations correctly to assure the success of the organisation. The report also focuses on the cyber threats that they BMT can face. BMT by installing antivirus program and firewall can safeguard their system. The antivirus program along with the effective use of information system can protect their system and the database. BMT must consider the privacy aspects. Every employee must have user-id and password assigned, and BMT must assign employees with limited privileges depending on their roles. In this way, BMT can successfully implement the information system and can successfully carry out the business activities. References Abdullahi, S., Mahmud, A.R.B. and Pradhan, B., 2014. 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